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How can I request a refund for my ticket?

Passengers wishing to request a refund for their ticket must present their original ticket (except in the case of electronic tickets), together with any other documentation deemed necessary to justify the ticket’s cancellation (doctor’s certificate, statement describing the reason for cancellation, etc.). Below are some recommendations on the appropriate location to request a refund:

  • Electronic ticket via the Contact Centre: call 707 22 7282, and one of our operators will instruct you on how to proceed.
  • Ticket purchased at a SATA sales office: go to this office, which will handle your request directly.
  • Ticket purchased at a travel agency: request a refund to the agency.



Refunds for fares purchased will depend on the applicable terms and conditions.