Home / Before Boarding / Changes and Refunds

Changes and Refunds

Changes and refunds are subject to the fare conditions. If the ticket has different fares on different legs of your trip, the rules for changes and refunds are applicable to each leg which may differ according to the leg you wish to modify. Some fares may not allow changes and refunds, or may be subject to a penalty. The fare conditions you purchased are available when you book online or through the menu Fares Information.

Procedures

Is not possible to change or cancel reservations through www.sata.pt. If you wish to do so, please contact a SATA store or Contact Center.
Passengers wishing to request a refund for their ticket must present their original ticket (except in the case of electronic tickets), together with any other documentation deemed necessary to justify the ticket’s cancellation (doctor’s certificate, statement describing the reason for cancellation, etc.). Below are some recommendations on the appropriate location to request a refund:

  • Electronic ticket via the Contact Centre or www.sata.pt: call 707 22 7282 or send a email to info@sata.pt, and one of our operators will instruct you on how to proceed.
  • Ticket purchased at a SATA sales office: go to this office, which will handle your request directly.
  • Ticket purchased at a travel agency: request a refund to the agency.

Taxes

All taxes are refundable, except the ticket service fee (TSF) and fuel fee (in the case of non-refundable fares).