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Transport of Animals


Small domestic pets inside its own container (up to 8 kg) may travel in the cabin in a kennel, cage or waterproof bag allowing the animal to stand up, turn around and lie down. During the flight, the container may not be placed on the seats.

Flights operated by SATA Air Açores have transport limitations according to aircraft type: 2 animals in DASH 400, and 1 animal in DASH 200.

Animals inside its own container over 8kg must be checked in, and will be transported in their kennel in a heated compartment.

For security reasons, rodents should be transported in a rigid container and sealed system (which prevents accidental escape of the rodent) and pregnant females will not be accepted on board.

Information on the type of animal to be transported, the dimensions of its kennel and the total weight of both must be given at the time of reservation, which will be subject to later confirmation. The animal's updated veterinary documentation must be presented at check-in time. 

If the free baggage allowance is exceeded, animal transport fees (see excess luggage fees) will be charged at the airport.

The transport of animals on flights to/from England is not allowed. Passengers can transport animals (cats, dogs and ferrets only) to/from Ireland.
The transport of animals on WestJet flights is not allowed.

IATA recommendations currently prohibit birds and other domestic fowl from being brought on board the cabin.

Live animals from third countries:

Porto Terminal:
To comply with all regulation in force concerning the arrival of live animals from third countries to the terminal, Groundforce Cargo services in Porto would like to inform that the dispatcher/passenger will have to contact the Ministry of Agriculture veterinarian 24 hours in advance. The contact can be made through the phone number 00351 91618917 or through the e-mail addresses pifportop@dgav.pt and acoliveira@dgv.min-agricultura.pt

When live animals are dispatched to Porto on a weekend or out of the customs working hours (Monday to Friday from 09am to 06pm), the dispatcher/passenger must inform the customs authority through the e-mail address aaporto-sb@at.gov.pt.

Lisbon Terminal:
According to the procedures in force concerning live animals from third countries, we would like to inform that the dispatcher/passenger must contact the veterinarian 24 hours in advance through the phone number 00 351 919 551 607 and send all documents to the e-mail address piflisboaa@dgva.pt.

During weekends or out of working hours, the dispatcher/passenger must inform the customs services through the phone number 00 351 939 739 955.

More information:
Animal Products and Alive Animals from Countries Outside the EU.