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Social Mobility Aid

 

AZORES

CTT is the provider of the social mobility subsidy available to passengers covered under the air services between the Mainland, the Autonomous Region of Madeira and the Autonomous Region of the Azores regulated by Decree No. 41/2015 of March 24th and Ordinance No. 95-A/2015, of March 27.

Recipients

Resident passengers in the Azores, or equivalent and students (provided they meet the eligibility requirements set out in the above and applicable law) who have travel between the Azores and the mainland or between the Azores and Madeira Islands .

Subsidy

Between the mainland and the Azores for residents and resident equivalent passengers.

- The value of the subsidy is the difference between the eligible costs and the maximum value of € 134.00 per trip round trip;

Between the mainland and the Azores for students passengers

- The value of the subsidy is the difference between the eligible costs and the maximum value of € 99.00 per trip round trip;

Between islands of Madeira and the Azores for residents and resident equivalent passengers

- The value of the subsidy is the difference between the eligible costs and the maximum value of € 119.00 per trip round trip;

Between islands of Madeira and the Azores for students

- The value of the subsidy is the difference between the eligible costs and the maximum value of € 89.00 per trip round trip.

Is not assigned social mobility when the eligible cost is equal to or less than the maximum amount, as applicable.

Documentation

The following documents must be presented at the time the payment is made:
Boarding pass;
Passenger identity card;
Passenger taxpayer card;
Receipt/bill with the folowing information:

  • Airline company code
  • Flight number
  • Flight date
  • Reservation code
  • Ticket number
  • Travel origin
  • Travel destination
  • Passenger name(first and last name)
  • Taxpayer number of the company/agency that sold the ticket
  • Receipt number
  • Ticket total amount
  • Fare amount without taxes

Deadlines

The deadline to apply for the subsidy (refund) is 90 days from the date of the return journey, or after the date of the outward journey when:

- The beneficiary has purchased a round-trip ticket

- The beneficiary has purchased a one way ticket and the eligible cost exceeds the maximum cost set to travel round trip

Online Receipt

Request your receipt online at www.sata.pt

The receipt will be sent to your email address after processing the request.

Note: When the beneficiary travels on duty or on behalf of a legal person (e.g. company or individual), the refund can be requested from the provider of the payment service for this legal person, as long as the invoice is issued on behalf of it and indicating the name of the beneficiary and the respective vat number, and the request is accompanied by boarding passes and other documents required in accordance with Article 6, paragraph 6) of Decree-law No. 41/2015 of 24 March 2015.

Electronic Ticket Changes

Whenever a reservation change involves the issuance of a new electronic ticket, another receipt must be requested using the new electronic ticket number.

 

More informations (only in portuguese)

MADEIRA

CTT is the provider of the social mobility subsidy available to passengers covered under the air services between the Mainland and the Autonomous Region of Madeira, regulated by Decree No. 66/2008 of 9 April and Ordinance No. 316 - A 2008 of April 23.

Recipients

Passengers with residence in Autonomous Region of Madeira that travel between Madeira Archipelago and Mainland.

Subsidy Amount

The aid amount is €60.00 per round trip between Madeira and Mainland and €30.00 per single journey, if the fare amount is equal to or less than these values it will not be paid.

Documentation

The following documents must be presented at the time the aid payment is made:
Boarding pass;
Passenger identity card;
Passenger taxpayer card;
Document that proves the passenger's eligibility in the case of non-residence;
Receipt/bill with the folowing information:

  • Airline company code
  • Flight number
  • Flight date
  • Reservation code
  • Ticket number
  • Travel origin
  • Travel destination
  • Passenger name(first and last name)
  • Taxpayer number of the company/agency that sold the ticket
  • Receipt number
  • Ticket total amount
  • Fare amount without taxes

Online Receipt

Request your receipt online at www.sata.pt. The receipt will be sent to your email address after processing the request.

Electronic Ticket Changes

Whenever a reservation change involves the issuance of a new electronic ticket, another receipt must be requested using the new electronic ticket number.
If the reservation change does not involve an addition to the value of the ticket, the receipt will show the value of €0.00. In the case of issuing a new electronic ticket, all receipts must be presented to the payment provider entity (CTT).

More informations (only in portuguese)