ADVANTAGES

• RESERVATIONS AND ISSUE OF TICKETS
• ARRIVAL AT THE AIRPORT
• CHECK-IN
• BOARDING LOUNGE
• LOUNGES
• FLIGHT IRREGULARITIES
• ON BOARD SERVICE
• BAGGAGE IRREGULARITIES

Sales
Priority service for reservations in Executive Class.

Call Center
Priority service for reservations using a direct access key for Executive Class customers.

Online
Choose your seat selection and flight options when reserving tickets online.

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Free Car Park
Passengers travelling in SATA’s Executive Class may park their car in the car parks of Ponta Delgada and Funchal airports, with free parking during the first 24 hours.

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Priority Check-in Desk
An exclusive service for Executive Class passengers and passengers holding GoldSky and SilverSky cards, as indicated in the screen of the respective desk, with identification of the flight number, time and destination.

Baggage Allowance
Executive Class passengers are permitted to carry an additional 10 kg in baggage, or an additional suitcase. Carry-on luggage permitted is one piece weighing 10kg, of dimensions 56cm x 45cm x 25cm, larger than standard carry-on luggage in Economy Class.

Priority Baggage
Executive Class passengers’ baggage has priority when unloading and at delivery to the baggage claim conveyor belt.

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Priority entrance to the Boarding Lounge.
In Lisbon, Porto and Funchal airports, Executive Class passengers will have fast and exclusive access to the boarding lounge using the Greenway service.

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SATA Lounges
The SATA lounges enable passengers greater relaxation, with more modern and comfortable furniture, of elegant and sober design.

Personalised Service
SATA PLUS passengers will be accompanied by a staff member when arriving at the lounge;

Access to Lounges in all Airports
SATA PLUS passengers will have access to the lounge in all airports where SATA operates regular flights;

Announcement of Boarding Times
A staff member in the lounge will announce boarding times, enabling passengers to calmly use the lounge while waiting for their respective departure time;

Boarding
SATA PLUS passengers will be called for boarding at the last convenient moment, i.e. when the plane is ready to leave.

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Improved Assistance
SATA PLUS passengers are entitled to improved assistance, including accommodation in four-star or better hotels, with meals of higher value, specifically: €25 for lunch (soup, main dish, bread, drinks – wine, beer, fruit juices – and a coffee), €10 for breakfast and €10 for afternoon tea (choice of dishes).

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Consideration
PLUS offers greater consideration: a service directly managed and supervised by our Heads of Cabin Crew in order to guarantee excellent service and attention to detail;

More room (pitch)
Executive Class seating positions have an average distance between rows of 47cm in Airbus A310 aircraft and 33 cm in Airbus A320 aircraft, providing passengers with greater comfort and relaxation;

Menus Prepared by Chef Chakall
In outgoing flights from Portugal, executive class meals will be prepared by the renowned chef Chakall. These are meals specifically designed for SATA Executive Class flights, combining typical ingredients from the Azores and Madeira with international and contemporary cuisine to provide a unique sensorial experience. Meals are served in modern chinaware of contemporary design;

Selected Wines
Wines are provided free of charge to Executive Class passengers, in 75 ml bottles, with a wine list specially selected to accompany the meal being served;

Amenity Kits
Long-distance passengers will be provided with an amenity kit containing products to ensure an enjoyable and more comfortable trip;

Comfort
For greater comfort on board, passengers have at their disposal a pillow and a soft wool blanket;

Free Newspapers and Magazines
SATA PLUS passengers will be provided with the latest newspapers and magazines.

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Higher Compensation
Higher compensation limits for delayed or damaged baggage.

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