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SATA Classic

 

Service


BOOKING AND TICKET ISSUING

Sales Offices
Distinguished service according to the nature of contact through a software that manages queues and allows passengers to select and remove the password for the preferred service;

Call Center
You can select the available options of service directly on the keyboard of your phone: Bookings and Payments, SATA IMAGINE, Tele Check-in, among others;

Online
If you book online, the most economic fares available will be firstly offered. You can associate your SATA IMAGINE frequent flyer number and earn miles with your trips. You can pre-seat and select special conditions on a flight when booking online. You also have the possibility to decide your flight experience in advance.

CHECK-IN

Check-in at the Airport
In order to accomplish all the check-in and security formalities, you must verify the minimum times established for check-in attendance at the airport.

BOARDING ROOM

Priority to children
Passengers traveling with children have priority boarding.

BAGGAGE

Checked baggage
Adult passengers and children have the right to carry up to 20kg (44lbs) of free baggage allowance, infants (with no seat) have 10kg (22lbs). On flights to the US and Canada the free baggage allowance is related to the acquired product.

Carry-on Baggage
Your carry-on baggage mustn’t exceed 8kg. Baggage dimensions cannot exceed 55cm x 40cm x 20cm (21in x 16in x 7in) on SATA Internacional flights. You must exhibit all your carry-on baggage at the check-in counter in order to be conveniently tagged.

ON BOARD

Meal on board
On flights up to 01h30, a light meal or a beverage service will be offered.

Inflight Magazine
Our inflight magazine Azorean Spirit is available on all SATA flights. With its image recently renewed, in order to turn its reading more pleasant, it offers high quality articles and news coverages, as well as general information on SATA’s services and destinations.

Pitch
Economy Class seats have a average space between rows of 30cm (11,8 inches).

Children on Board
Coloring books, colored pencils and games will be provided to our younger passengers on board. Looping magazine is also available at the majority of SATA Internacional and SATA Air Açores flights. It’s easy and fun to read, made to our passengers between 8 and 12 years of age.