To minimize the strike effects scheduled until may 15th, we suggest our clientes, specially departing from Terceira and Santa Maria, to arrive at the airport earlier for check-in.
More information: +351 296 20 97 20 or contactus@sata.pt.
Home / Kiosk Check-in

Kiosk Check-in

1 - AIRPORTS WHERE THE SERVICE IS AVAILABLE

Kiosk check-in is available at Terminal 1 from Lisbon Airport, Porto Airport and Ponta Delgada Airport for all flights operated by SATA and for all passengers and destinations.
Except: SATA IMAGINE members who have redeemed miles to upgrade to SATA PLUS class.

2 - WHEN IS THE KIOSK CHECK-IN AVAILABLE

SATA INTERNACIONAL flights from 48 hours to 1 hour before departure
SATA AIR AÇORES flights from 48 hours to 30 minutes before departure

3 - BOARDING PASS PRINT

All passengers can check-in online successfully, choose their seat on board SATA Internacional flights and, in some cases, print their boarding pass.
You will not be able to print your boarding pass in the following situations:

- When travelling with the resident and student fare;

- If you have requested a specific service:

  • Special baggage transportation;
  • Assistance .

- Or flights to/from USA, Canada and United Kingdom (due to specific procedures for these destinations);

Whenever your boarding pass can not be printed, your must contact the check-in drop-off counter.
Check below the check-in counter that you should contact. If you have requested a special service, please contact the airport earlier. We appreciate your comprehension.

AIRPORT CHECK-IN COUNTERS AND BAGGAGE DROP-OFF TIMES

Airport

Check-in counter
(drop-off)

Available since
(on flight day)

Latest recommended time

Lisbon |Terminal 1  37  2h00* 1h15*

*Before your flight schedule time of departure.

4 – ADDITIONAL DATA – APIS (ADVANCED PASSENGER INFORMATION SYSTEM)

Airlines are required by law to collect passenger’s additional data for transmission to the competent authorities of some countries.
If you are traveling to/from USA, Canada and United Kingdom, you will be asked to enter additional identifying information during check-in process.
API information is mandatory, at passenger’s responsibility. If you fail to provide this information, you will not be able to perform your check-in.

5- PASSENGER RIGHTS