SATA IMAGINE

As SATA IMAGINE member you can earn miles with your flights or by using services from SATA IMAGINE partners and posteriorly use your miles on free tickets and other exclusive benefits.

If you are not a SATA IMAGINE member, sign up online and enjoy all the advantages we have for you.

For questions or additional information, contact the SATA Contact Center through 707 22 7282 or (+351) 296 209 720.

Did you know that...

Now you have even more advantages for being a SATA IMAGINE member and having your contact details updated.
As a proactive procedure of customer service, upon flight delays, we are sending a personalized apology email and/or SMS to our SATA IMAGINE members and, in cases where the flight delay is longer than 3 hours, there is also an offer of miles.

Imagine yourself flying even far with SATA IMAGINE

• Miles
• Cards and Services
• Tickets and Baggage

Age	After 2 years old.	After 2 years old.	After 2 years old.
Bonus Miles	-	25% miles bonus.	40%  miles bonus.
Miles Expiry	No.	No.	No.
Miles Purchase	Yes. Each block of 1.000 miles is taxed at €35.	Yes. Each block of 1.000 miles is taxed at €35.	Yes. Each block of 1.000 miles is taxed at €35.
Miles Transfer	Yes. Min: 1.000 miles per transaction taxed €20.	Yes. Min: 1.000 miles per transaction taxed €20.	Yes. Min: 1.000 miles per transaction taxed €20.
Business Class Accrual	Yes. 150% of miles.	Yes. 150% of miles.	Yes. 150% of miles.
Fares with no Accrual	Yes. ID's, AD's, Award/offered tickets, discount fares, etc. Consult the Award Calculator.	Yes. ID's, AD's, Award/offered tickets, discount fares, etc. Consult the Award Calculator.	Yes. ID's, AD's, Award/offered tickets, discount fares, etc.Consult the Award Calculator.
Retro-claim	12 months after the flight. Automatic (online): 3 days after the flight; Manual: need copy of the receipt and boarding pass.	12 months after the flight. Automatic (online): 3 days after the flight; Manual: need copy of the receipt and boarding pass.	12 months after the flight. Automatic (online): 3 days after the flight; Manual: need copy of the receipt and boarding pass.

Status Upgrade	-	25.000 status miles accrued during last 24 months.	70.000 status miles accrued or complete 100 one way flights during last 24 months.
Status Downgrade	-	Downgrade if no status/bonus miles accrued for 18 months.	Downgrade if no status/bonus miles accrued for 18 months.
Lost Card	Fee of €20 for replacement.	Fee of €20 for replacement.	Replacement free of charges.
Priority Telephone Reservation Service	Yes.	Yes.	Yes.
Executive Class Check-in (regardless of the class you're flying)	-	Yes, in SATA flights.	Yes, in SATA flights.
Lounges Access	-	Yes, for all portuguese lounges when flying in Grupo SATA flights.	Yes plus companion. The nacional lounges access is permitted even flying in other company.

Executive Class Award Tickets	150% of the miles defined for economy class.	150% of the miles defined for economy class.	150% of the miles defined for economy class.
OW Award Tickets	50% of the miles defined for RT.	50% of the miles defined for RT.	50% of the miles defined for RT.
Child Award Tickets and Upgrades	100% of the miles defined for adults.	100% of the miles defined for adults.	100% of the miles defined for adults.
Award Tickets	Yes, with miles redemption.	Yes, with miles redemption. Companion (100% of miles).	Yes, with miles redemption. Companion (100% of miles).
Award Tickets Changes (only date and hour/number of flight changes)	€30 fee. In case of Noshow - €70 fee.	€30 fee. In case of Noshow - €70 fee.	Free of charge. Except in case of Noshow - €70 fee.
Upgrades with miles (only in flights operated by SATA Internacional)	Yes, with miles redemption. All conditions relating to the original ticket are maintained.	Yes, with miles redemption. Companion (100% of miles). All conditions relating to the original ticket are maintained.	Yes, with miles redemption. Companion (100% of miles). All conditions relating to the original ticket are maintained.
Upgrades with miles for tickets issued by another companies (only in flights operated by SATA Internacional)	Yes at the airports within 24 hours prior to flight departure.	Yes at the airports within 24 hours prior to flight departure.	Yes at the airports within 24 hours prior to flight departure.
Refund Tickets and Upgrade	Domestic Flights: Fee €30. In case of Noshow - €95. International Flights: Fee €50. In case of Noshow- €120.	Domestic Flights: Fee €30. In case of Noshow - €95. International Flights: Fee €50. In case of Noshow- €120.	Domestic Flights: Free of charge. Except in case of Noshow - €95. International Flights: Free of charge. Except in case of Noshow- €120.
Priority Waitlist	Yes.	Yes. Higher priority waitlist.	Yes. Maximum priority waitlist.
Baggage Allowance	-	-	30Kg or extra piece on USA flights.
Priority Baggage	-	Yes. In SATA Internacional flights.	Yes. In SATA Internacional flights.