Pre-seat

The new pre-seat service allows passengers to choose their seat in advance on SATA International flights.
Pre-seat comfort allows advance purchase of the most spacious seats on SATA airplanes (1st row or near the emergency exit), for greater on-board comfort.

1.1.    Prices

Business class - free.
Economy class - one way prices.

Pre-seat and pre-seat comfort services are free at check-in.
*Pre-seat is not available for flights departing Porto when the journey involves flight connections from Munich/Copenhagen to Ponta Delgada.
**This service is not available for flights departing Munich and Copenhagen.
***Web sales in USD.

1.2.    Regulations

Eligibility
This service is available to all passengers who have already booked a flight, except in the following cases:
- If the booking is on a waiting list, awaiting confirmation;
- Bookings on other airline flights.

Service period
Available 360 days to 48 hours before the flight.

Restrictions
Valid only for regular flights on SATA A320 and A310 aircrafts.

Discounts (children or babies occupying seats)
Not applicable.

Exemption
This service is free for passengers and people accompanying them, requesting special services that require a specific seat, provided this is stated in their booking confirmation. In this case, seats should be requested through the Contact Center and Network Stores.

Changes
No additional fees apply.
Changes are only available through the Contact Center and Network Stores.
Changes to flights with pre-seat selection already confirmed: the pre-seat request should be re-made through the Contact Center or Network Stores.

Cancellations/Refunds
Refunds are allowed in the following cases:
      - Flexible and semi-flexible fares;
      - Business class upgrades;
      - Voluntary change to a flight where the purchased seat, or an equivalent seat, is not available;
      - Change of aircraft/flight cancellation where the passenger is not offered an equivalent seat.

To receive a refund, passengers should send an e-mail to contacto@sata.pt within 30 days after the flight date, including a copy of their boarding pass and confirmation of seat purchase. 


1.3 Seats near the emergency exit
The following conditions apply:
Seats near emergency exits cannot be occupied by:
- Children or babies;
- Pregnant women;
- Elderly passengers;
- Passengers with reduced mobility.
SATA reserves the right to determine whether a passenger fulfils the applicable requirements to occupy a seat near the emergency exit. Alternative seats will be assigned to passengers failing to fulfil these requirements.
 

1.4 Sales channels

- www.sata.pt (this service may be purchased online, immediately after booking)
- Contact Center and Network Stores.
- At check-in

The seat purchase confirmation will be requested at check-in.